This week marked week number five of waiting for the results of Brennen’s back x-ray. That’s right. WEEK. NUMBER. FIVE. Undeterred by my previous attempts at getting the results, which resulted in no return phone call, I placed another call to Brennen’s neurologist. This time I actually got a live person!!! I was super excited until I realized I was dealing with a receptionist with an attitude (RWA).
ME: “My son had a back x-ray about five weeks ago and I have not received the results despite leaving three voicemails.”
RWA: “The doctor has been on vacation for the last two weeks and he is the only one that can give the results.”
ME: “I understand that. However, I left the messages BEFORE he went on vacation.”
RWA: “Then that means we don’t have the results.”
ME: “But it’s been five weeks since the x-ray.”
RWA: “What is your kid’s name.”
I give her the information and she places me on hold. After about 10 minutes of waiting she finally comes back on the line.
RWA: “We don’t have the results. You need to call the lab where you had the x-ray done.”
I then call the x-ray lab and they insist they faxed the information to the doctor and they also state that the doctor can access the information online anytime. I place another call to the neurologist’s office and this time I get the too honest receptionist (THR).
THR: “You haven’t received the results yet?”
ME: “No, we have not.”
THR: “We’ve had them for a while now, but you should see how bad our filing system is.”
She then goes on to tell me that Brennen has 13 degree scoliosis, which I will blog more about at a later time. However, I thought only the doctor can give out test results??? And why did I have to get the run around for the last five weeks??? And more importantly: How many times have other patients experienced these frustrations and when will it end???